(904) 721-3000
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Posted by JoySimpson on 3/11/2009
I brought my car to the Toyota Arlington Collusion Center after an accident. They damaged my power window while they were reparing! my car, they said it is worn out. The staff were very rude. They left black stains on my tan leather seats and never cleaned it. And guess what! They painted the door with mismatch color and they never fixed it. When you have chance go to another body shop or better place to fix your car. You would not want to deal with those rude and dishonest people. Thanks.
Posted by Ethical8 on 8/4/2008
I thought this dealership would be ethical because it is family owned. However, the woman who owns the place is not monitoring it or maintaining ethical standards. First the customer service is non-existent. They are all false smiles and quick talk to get you into a vehicle but then are deceptive about price, payments, warranties, etc. They even tried to bill me for additional items not in the camry I was going to purchase. The salesmen ignored me at first when I got there and then tried to sell me a scripted sales line. Once I told them exactly what I was looking for they put me in a vehicle with more features than I wanted. After finding a vehicle I noticed the price and features. However, when it came time to do the paperwork process the MSRP was allot more expensive, not including title, tax, delivery. I finally figured out that they had swapped cars on me and that the camry they were trying to do the papaerwork on was the same color but also loaded with thousands of dollars in dealership extras, and warranties. They also kept trying to get me to finance the car when I repeatedly told them I had cash. This continued even to the point of the sale when they brought out financing paperwork. I finally walked away after I realized they had swapped vehicles on me. They are a bunch of slick lying thieves and it is best to STAY AWAY. I had a toyota 4 Runner before but am now somewhat turned off on Toyota because they let a sleaze dealership like this operate with their name.
